My first experience with a consultant was when I inquire about a fiscal program for financing tv shows. It was a new tax credit but, it needed public offering and several layers of bankers and lawyers. So we boldly went to a law firm and ask if somebody can give us an overview of the procedure; they were eager to please at 300$ an hour for two hours. After a short introduction, the expensive suit jumped into the fiscal law and then he started to speak in "tongues". Each time it seems I understand something, he jump back to some fiscal quirk and, off he goes. Basically, boy it is not your business, pay us, will do the job. sight.. Many year later, I also worked as a consultant but I never forgot that 2 hours and, each time I saw that look in my client eyes I knew I was starting to speek in "tongues"; it was time to stop talking and ask the client to explain the situation : just as he or she sees it. Benchmarking is all about systematic and driven improvement but, there is a lot of ways to go there. The stereotype where every situation can be solved by an expert or a technique in management is, false. The busisess who pass trought the last crash were not all managed by a graduate from Stanford or Harvard. Afterward, when the problems have disapeared, the experience gained by a manager or an owner of a small business can be shared for the benefit of all. This is why we created this blog. We offer many ways to measure your enterprises and show the results of your work but we cannot improve it for you. When you will start to compare your entreprise regularly you will notice that you can maintain a good performance in places but it falthers elsewhere; no business is perfect. Improving where you have difficulties, but with little ressources at hand, is tricky. This the great difficulty faced by small business or under funded organizations but where expertise developped by others can be very helpfull.